Have your 1 on 1 in a neutral location (not at the front desk or back of house restaurant areas).
Come to their work area and help them as you have your 1 on 1.
Never cancel 1 on 1’s – reschedule them if schedules don’t work out.
Prepare for 1 on 1’s at least 24 hours in advance. Send out a reminder 48 hours in advance so they come prepared.
During 1 on 1’s ask the question “why” to systems, processes and procedures.
Challenge individuals to identify ways to streamline current issues the hotel is facing. Put them in charge of implementing their own idea.
Hold consistent 1 on 1’s and be open and direct regarding performance and team performance to come together and agree on a common goal.
Create a OneNote for each Team Member/Dept Head, and ensure you both have access to update it. Have an agenda listed for each one.
Set up calendar appointments, ensure the link to the OneNote is listed in the reoccurring appointment along with a reminder set to 24 hours in advance to allow the attendees time to update their portion of the OneNote.
Start the conversation with the “it’s all about you” section.
Discuss feedback on new projects taken on and areas they would like to learn/grow in with regular review.
Be open and direct regarding individual performance and team performance to come together and agree on a common goal.
Discuss and make notes at 1 on 1’s about things someone is passionate about. Discuss these items at least every quarter to see if Team Member is still passionate and what they are doing to make it a part of their routine.
Utilize 1 on 1’s to get to know Team Members and celebrate differences.
Path their career goals/growth and have monthly check-ins as to progress made.
Be consistent with everyone. Make it a date. Do something fun, bring some candy, ice cream bars, coffee etc. Nobody likes to break a date!
1 on 1’s are a great time to ask what they want to do with/for family, kids, local charities, and ensure we put them on track to utilize their volunteer hours.
