Hilton Safe & Clean Initiatives

We take great pride in maintaining the highest standards of cleanliness and hygiene. Given the effects of COVID-19, we have taken additional measures in our hotels today, developed in consultation with global and local public health authorities (including the WHO and CDC), to make our cleaning and hygiene protocols even more rigorous:

CURRENT SAFETY & CLEANLINESS MEASURES:

  • Our hotel teams are receiving ongoing briefings on enhanced cleanliness & safety operating protocol
  • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant
  • We will continue to adjust food and beverage service and amenity closures in accordance with current recommendations from state and local authorities
  • We have increased the deployment of hand sanitizers throughout the hotels
  • We have social distancing measures in place at our hotels
  • Enhanced Team Member safety and well-being with personal protective equipment (masks and gloves) and enhanced training and protocols
  • We have partitions at front desks to provide an extra level of precaution for our guests and Team Members
  • All hotels continue to stay up to date on all local and state guidelines put in place

Our Hilton hotels are implementing the Hilton CleanStay with Lysol Protection program. This will introduce a new standard of hotel cleanliness and disinfection to ensure Hilton guests enjoy an even cleaner and safer stay. Hilton CleanStay builds upon Hilton’s already high standards of housekeeping and hygiene, where hospital-grade cleaning products and upgraded protocols are currently in use. For additional information on Hilton CleanStay, please visit www.hilton.com/cleanstay.

The program will include:

  • Hilton CleanStay Room Seal to indicate that guest rooms haven’t been accessed since they were cleaned
  • Extra disinfection of top 10 high touch areas in guest rooms including light switches and door handles
  • Increased cleaning frequency of public areas
  • Guest-accessible disinfecting wipes at entrances and high traffic areas
  • Enhanced cleaning for fitness centers
  • Reduced paper amenities (like notepads and guest directories) in rooms
  • Enhanced cleaning & other changes to buffets, in-room dining and meeting spaces
  • Industry-leading contactless check-in and check-out with Digital Key at more than 4,700 properties globally
  • Evaluation of new technologies like electrostatic sprayers with disinfecting mist and ultraviolet light to sanitize surfaces and objects
  • Enhanced Team Member safety and well-being with personal protective equipment (masks and gloves) and enhanced training and protocols