Just a quick note to let you know how much I love staying at the Hilton Garden Inn. At the end of January, every year, I join a group (Scrapaholics Anonymous) for a long weekend at your Inn in Middleton. Everything is always top notch, from the facilities to the services. I always particularly impressed by how friendly and helpful every single employee is, from those at the front desk to the staff who keeps our rooms so sparkling clean. More recently I spent 5 nights, with my family, at the Inn in Maple Grove, MN. My experience there was the same and in fact, the breakfast hostess was outstanding. Her name is Dara and I believe you already know who she is! Whatever kind of customer service training you have in place is highly successful.
- Hilton Garden Inn Maple Grove, MN (March 2011)
Laura Jaggi serves as the Vice President of Human Resources & Administration for North Central Group. Laura has oversight of all human resources activities for the corporate staff and our portfolio of hotels, including organizational development, employee relations, training and development, employment law, benefits and compensation, and recruitment and selection. She has over 20 years of human resources experience, 17 years with North Central Group.
Laura is a graduate of the University of Wisconsin-Stout with a BBA degree and an emphasis in human resources. She has been an active local chapter member of the Greater Madison Area Society for Human Resources Management (GMA SHRM) and national SHRM member since 1992. Laura enjoys traveling, reading, and gardening.