I am staying at this hotel for the first time. My stay is a 4 night stay and the very first night I arrived I was greeted warmly with a lot of enthusiasm. When I got to my room I was amazed at the room but it's more than the room. It's all the amenities that come with the hotel! Breakfast and dinner are great. I have had the best service from the staff and their is one member I have quiet enjoyed and has been warm, welcoming, enthusiastic and has the BEST customer service skills ever. His name is Nicholas Wagner. He was incredibly helpful on my first night and every evening after I come back from work. He is a great asset to this hotel.

- Homewood Suites Madison West (Jan. 19, 2011)