Fostering a positive, supportive, fun and hard-working environment enables The North Central Group and our hotels to flourish. It's incredibly rewarding for our team members to be part of an organization in which their co-workers are engaged and inspired to do their best in pursuit of our Mission.

View our Photo Gallery to get a sense of our passionate and enthusiastic culture.

Our Mission
To be recognized as one of the industry's premier hotel management and development companies by our team members, guests, owners and peers.

Pledge to Our Team Members
Our team members are the foundation of our company's commitment to excellence. We pledge to provide team members with appreciation, recognition and a nurturing environment. Our team members will learn, grow and have confidence and courage to provide exceptional service.

Promise to Our Guests
We promise to consistently deliver exceptional service to our valued guests by connecting with a warm welcome, continually anticipating needs and creatively exceeding expectations.

Commitment to Our Owners
We commit to maximizing profit and owner value through dynamic, engaged leadership showing commitment of our head, heart and hands. We will accomplish this through personal, professional and financial accountability within our hotels, our company and the industry.

Core Values
An organization must have a solid foundation in order to grow and prosper. Values are beliefs and ideologies that guide an organization's decision making process. At The North Central Group, we have identified six core values that serve as guide posts for all organizational decisions.

Professionalism (Proper Conduct, Respect)
"It doesn't matter how you look.  What matters, is how you think and act."  
- Unknown

Integrity (Ethical, Honest, Sincere)
"Have the courage to say no.  Have the courage to face the truth.  Do the right thing because it is right.  These are the keys to living your life with integrity." 
- W. Clement Stone 

Excellence (Striving Towards Ultimate Success)
"Desire is the key to motivation, but it's determination and commitment to an unrelenting pursuit of your goal - a commitment to excellence - that will enable you to attain the success you seek." 
- Mario Andretti, US Auto Racer

Innovation (New Ideas, Creativity)
"Imagination is more important than knowledge, for knowledge is limited, whereas imagination embraces the entire world." 
- Albert Einstein

Flexibility (Responsiveness to Change)
"...success in life is not how well we execute Plan A; it's how smoothly we cope with Plan B.  And for most of us, that's 99 percent of the time." 
- Sarah Ban Breathnach

Fun (Energy, Enthusiasm, Passion)
"From there to here, and here to there, funny things are everywhere." 
- Dr. Seuss

Operating Philosophy
To build upon the foundation established by our core values and to further shape our operating philosophy, we have embraced the principles of FiSH!, Who Moved My Cheese?, and QBQ! - books with simple yet powerful concepts that serve as a blueprint for building an organization that will last.

			FiSH! Four Principles: Choose Your Attitude Make Someone's Day Be There Play
			Who Moved My Cheese? Seven principles: Change Happens Anticipate Change Monitor Change Adapt to Change Quickly Change Enjoy Change! Be Ready to Change Quickly and Enjoy it Again & Again
			QBQ! We believe in the importance of personal and professional accountability at every level in the organization. Experience has taught us that we can make better choices in the moment by asking better questions. Making better choices is the key to influencing how we respond and react to situations we face each and every day. At the end of the day, our goal is to create a sense of ownership for who we are and for the contribution we make toward our Mission and ultimately our success.