I am a long time customer of your hotel, having basically lived there for 15 months while working for CUNA as a contractor. Whenever I'm in Madison, I stay there and always find the staff super helpful and pleasant. The remodeling is very nice and the whole experience is reliably pleasant.
- Hilton Garden Inn Middleton (Sept. 10, 2012)
We strive to be recognized by our team members, guests, owners, and peers as one of America’s premier hotel management and developments companies. Our team members are crucial to this mission. Thus, we pledge to provide them with respect, appreciation, recognition, and a supportive environment so that they can develop the skills and confidence to provide exceptional service to our hotel guests and clients.
Our senior management is committed to maximizing our company’s profitability and owner value by way of dynamic and engaged leadership, as well as through demonstrated personal, professional, and financial integrity.
We take great pride in the culture we have created across our portfolio of hotels—both those we manage for ourselves as well as those we manage for others. It is an environment in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of each hotel.
In sum, we believe that an organization must have a solid foundation of values in order to grow and prosper:
We are committed to these core values to foster a positive, supportive, enjoyable, and hard-working environment in which to provide our guests and clients with unsurpassed service—now and in the future.