I've stayed at several Hampton Inn's before and sometimes they are good, but sometimes they are not so good. This was probably the BEST Hampton Inn experience I have ever had. Not only was the room in great condition, but the staff were extremely helpful, and the breakfast area was so nice. Will definitely stay here again.
- Hampton Inn & Suites Phoenix Glendale (April 2011)
As Regional Director of Operations for North Central Group, Amy oversees our entire portfolio of hotels along with Eric Rottier.
Amy joined North Central Group in 1996 as a Guest Service Representative on a referral from her grandmother who was a Breakfast Hostess for one of our hotels within our portfolio at the time. Amy was convinced that this position would be temporary until she found something else, as she never envisioned herself in the hospitality industry.
Several years later, Amy has worked as an Executive Housekeeper, Assistant General Manager, Sales Manager, and General Manager for two of our hotels. Amy is an example of the dedication North Central Group makes to each of its team members, as it relates to career pathing and promoting within. Amy's current responsibilities in her Regional Director of Operations role include: achieving Excellence in Operations through and with her people by executing well thought out Sales and Marketing plans; ultimately driving market performance, achieving premier service scores by focusing on ways to build guest loyalty and encouraging her General Managers to foster an environment that promotes worthwhile work for all team members.
Amy attended both UW Parkside and UW Milwaukee where she majored in Business Management. She obtained her CHA Certificate through American Hotel & Lodging Association in December of 2002. She has also served on the Board of Directors for the Brookfield Convention and Visitor Bureau as a board member and President Elect from 2004 to 2007.